1) The Harissons Warranty is valid for a period of 12 months from the date of purchase - and covers all material defects and workmanship-related issues. This Warranty is subject to reasonable care being exercised while using the product.

Harissons' 1-year manufacturer's warranty provides coverage for manufacturing flaws that impact the core functionality of the item. These include:

1) Zippers breaking
2) Torn Zipper Track
3) Broken Buttons
4) Seal and Seam Defects

2) The Warranty is not applicable in the following circumstances:

• Damage resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids, or exposure to rain/water
• Wearing off of powder coating, gold plating, and wood finish on zip pullers, fittings, labels, locks, frames, channels, and all other plastic and metallic surfaces.
• Damages from mishandling and abuse in transit (if such abuse occurs, a claim must be immediately filed with the carrier/courier partner before leaving
• Damage to the vegan leather trimmings

3) We undertake to repair or replace any defective pieces within a reasonable period, and our decision regarding the nature of the defects and the applicability of this warranty is final.

4) The Warranty Card and Purchase Invoice must be preserved and produced along with the product.

5) The product must be delivered at the customer's cost to our service center, located at Mumbai, at the following address: Unit No 210 2nd Floor, Bldg No.E-09. Parasnath Complex, Owali, Mankali Rd, (Dapoda Rd), Bhiwandi, Thane - 421302.

6) In the interest of product upgradation, we reserve the right to change the product, and we may not be able to provide a replacement for the customer's unit.

7) Any dispute arising out of the purchase, use, or warranty is subject to the exclusive jurisdiction of courts located in Mumbai.

8) This warranty excludes any condition/warranty liability not expressly stated herein.

9) All locks and security mechanism fitted on the luggage are only dealing devices and can’t prevent theft of the contents and luggage.

If the bag/product falls under the warranty period and is used with reasonable care, you need not worry. Here are a few steps you need to follow:

Step 01:

Click clear pictures of your bag highlighting the issue/defect faced as well as a picture of the backside of the care instruction label (as per the image below), along with the invoice to be uploaded. Please upload all the required documents and images along with answering all the questions in the form here: Warranty Claim Form

Step 02:

Once our Customer Support Team approves of the issue, you need to send the same product to our Service Centre at your cost.

Step 03:

Once the product is received, we’ll make sure that the issue you've been facing is solved and see if there are any other issues to be dealt with so that the product we send back, serves you perfectly, as it is meant to be.

Step 04:

Once the product is repaired and perfect, we will send it back the product to your address.

Please Note: Our customer support team will dispatch the repaired product within 7-10 working days of receiving the product. For any additional assistance you can write us at customercare@harissonsbags.com