Harissons Bags, hereby provides Nationwide Warranty on select items for a period of 1 year from the date of purchase by the User against material manufacturing defects only.
The Warranty, however, is subject to the following conditions:
- This Warranty is valid only if the warranty card and invoice is filled in, stamped and signed by the authorized dealer/distributor or Harissons outlet (except for institutional purchases). The card and/or invoice must be preserved and produced along with the defective piece.
- In case you receive a defective piece at the time of purchase you can just contact us via our Customer Care Cell. You can email us on firstname.lastname@example.org or call/WhatsApp us on +91-7045698257. Once the nature of the issue is determined by our Customer Care Team your product will either be repaired or replaced.
This Warranty is NOT valid for:
- Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.
- Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.
- Damages from mishandling and abuse in transit by carriers (Airlines, Railway, Buses etc.) If such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal.
- Damages to the leather trimmings.
- The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.
- In the interest of product upgradation, the Company is free to change its product specification without notice. In case spares for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.
- Any disputes arising out of the applicability / usage of this Warranty card is subject to Mumbai jurisdiction only.
- The Company's liability for damages shall be restricted only up to repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.
- This Warranty excludes every condition/warranty liability not expressly set out herein.
- All locks and security mechanism fitted on the luggage are delaying devices and can't prevent theft of the contents and luggage.